Refund policy
Returns
If you'd like to return a product, you have 14 days to do so. Here's how it works.
How to return
1. Request your return within 14 days. Start a return via the form or email contact@toutdouce.comwith your order number, the items you'd like to return and your reason for returning them. Knowing why something didn't work for you helps us improve our selection. If your order came in several parcels, the 14 days start on the day the last one arrives.
2. Receive your return instructions. We’ll send you your return label and instructions within 3 working days. Our pieces ship directly from the brands we work with, so items from different brands may go back to different addresses. We'll tell you where each one goes.
3. Send your parcel back as soon as possible.
4. Get your refund once the brand has received and checked the item.
Your return goes back to the brand, but we stay your point of contact the whole way through.
Return costs
We send you a return label and deduct €5.95 per order from your refund, however many items or brands are in the return.
Condition of your return
You're welcome to try things on, just as you would in a shop. For a full refund, please return items:
- unwashed, and unworn beyond trying on
- with the original labels attached
- in their original packaging
- with the hygiene seal intact, where there is one
If an item comes back washed, worn, damaged or without its labels, we may deduct an amount for the loss in value. We'll always let you know how much and why.
Items that can't be returned
For hygiene reasons, underwear and certain personal care products can't be returned once the hygiene seal has been broken.
Your refund
We refund you within 14 days of your return request, once the item has arrived or you've sent us proof of shipment.
- Full order returned: you get back the price of the items plus the original shipping cost, minus €5.95.
- Part of an order returned: you get back the price of the returned items, minus €5.95. The original shipping cost isn't refunded.
- How you're refunded: on your original payment method. If you'd rather have a voucher for the same amount, just say so in your return request.
Faulty or damaged items
If something arrives damaged or isn't right, email contact@toutdouce.com with a photo, ideally within 7 days of delivery. We'll repair or replace the item free of charge. If neither is possible, we'll refund you.
Questions?
Email contact@toutdouce.com. You can find the full conditions in Articles 9 to 11 of our Terms and conditions.