FAQ – Tout' Douce

About Tout' Douce

Tout' Douce is a curated destination for everything related to rest and sleep, from sleepwear and loungewear to bedding and beyond. We select pieces from a small number of independent premium brands, chosen for their fabric quality, construction and fit, so you don't have to search a fragmented market yourself.

Tout' Douce brings together carefully selected brands within one coherent, curated world. Rather than searching multiple sites, you can discover pieces that share the same standard of softness, quality and design integrity, alongside fabric guidance and styling context that helps you choose with confidence.

Every brand is selected for its fabric quality, construction, fit and design integrity. We look for brands that share our belief that rest deserves the same intention as any other part of daily life. We deliberately keep the offering tight rather than broad, so each piece in the collection earns its place.

Because every brand has something different to offer. Working this way means you can choose the product, size and colour that's genuinely right for you, rather than being limited to whatever we happen to hold in stock ourselves. It's also why your order may arrive as separate parcels, one from each brand you've chosen. This is Tout' Douce's reason to exist: to bring together the best of what's out there, and make it easy for you to find.

It's a fair question. Because we work from each brand's own stock rather than building up stock of our own, we avoid overproduction and only ship what actually sells. We also give you the information you need, from sizing to fabric guidance, to help you choose the right piece the first time, so fewer parcels need to be returned or reshipped.

Ordering & Payment

Simply add the pieces you'd like to your basket and follow the checkout steps. Once your order is confirmed, you'll receive a confirmation email with your order details.

You can pay with Visa, Mastercard, Maestro, Bancontact, Apple Pay, Google Pay and Klarna. All payments are processed securely through Shopify.

Your order is passed on to the brand straight away, so we can't always change it once it's confirmed. Email us as soon as possible at contact@toutdouce.com and we'll see what's still possible. You can always withdraw from your order within 14 days of delivery, as set out in our Terms and conditions.

We offer digital gift cards, sent by email. Physical gift cards and gift wrapping aren't available yet. Have a specific gift request? Email us at contact@toutdouce.com.

Shipping & Delivery

We deliver to Belgium, the Netherlands and Luxembourg. A few brands only deliver within Belgium, and this is shown on the product page. Live elsewhere? Email us at contact@toutdouce.com and we'll see what we can arrange.

Each piece ships directly from the brand, and orders are usually dispatched within 3 to 5 working days. Delivery times vary slightly by brand. If we expect a delay, we'll let you know.

If you order pieces from more than one brand, each brand ships your items directly from their own stock. This means your order may arrive in separate parcels, each shipped by the brand that made it. This is part of how we keep our brand partners close to their own craftsmanship, from production to your door.

Shipping is €10 per order. Orders of €150 or more ship free. If your order arrives in several parcels, you only pay shipping once.

You'll receive a shipping confirmation email with tracking details as soon as your order (or part of your order) leaves the brand partner's warehouse.

Returns & Exchanges

Request your return within 14 days of receiving your order via our return form. You can also email us at contact@toutdouce.com. Please let us know why the item didn't work for you, it helps us improve our selection. We’ll send you a return label and instructions within 3 working days.

Yes. You can return any item within 14 days of delivery, except underwear and personal care items whose hygiene seal has been broken. If an item comes back washed, worn or without its labels, we may deduct an amount for the loss in value, and we'll always tell you how much and why.

Pack the item in its original packaging, with the labels still attached, and stick the return label on the outside of the parcel.

Returns go directly to the brand that shipped the piece, so items from different brands may go to different addresses. Your return label tells you where each one goes. Please send your parcel back as soon as possible, and no later than 14 days after your return request.

We refund you within 14 days of your return request, once the item has arrived back or you've sent us proof of shipment. Your refund goes to your original payment method, or to a voucher if you prefer.

Returns cost €5.95 per order, deducted from your refund, however many items or brands are in the return. Returning something damaged or faulty is free.

Exchanges are not currently possible. If you'd like a different size or colour, please return the original item and place a new order once your return has been processed.

Please contact us at contact@toutdouce.com with your order number and a photo of the item, and we'll help resolve this with the relevant brand partner as quickly as possible. No administrative cost applies in this case.

Sizing & Fit

Because each brand in our collection has its own fit and sizing logic, we include a size guide on every product page. We recommend checking this before ordering, as sizing can vary meaningfully from one brand to another.

Fit varies by brand and by fabric. Where a piece runs looser, more fitted, or is designed to be oversized, this is noted in the product description alongside the size guide.

Where relevant, we note on the product page whether a piece is best sized up or down. If you're still unsure, feel free to reach out to us at contact@toutdouce.com before ordering.

Before ordering a duvet cover or fitted sheet, check the measurements against your mattress and duvet, rather than relying on standard size labels alone, as these can vary slightly between brands. Taking a moment to double-check helps you order the right size the first time, which also means less unnecessary shipping.

Fabric & Care

We select pieces made from high-quality fabrics such as cotton, linen, lyocell, modal and hemp, each chosen for how it feels against the skin, how it breathes, and how well it holds up over time.

Tout' Douce selected pieces are made to be lived in, so a little care goes a long way in keeping them soft for years to come. Air each piece out between wears. Wash on a gentle cycle, at a low temperature. Always check the care label before washing. Wash light and dark shades separately. Turn garments inside out before washing. Choose a mild, environmentally friendly detergent. Iron inside out on a low-medium heat. Dry flat, or on a line, whenever you can.

We choose brands that share our belief in quality over quantity: pieces made to last, from thoughtfully sourced materials. Rather than making broad claims, we let each brand's own practices speak for themselves on their brand page.

Brand Partners

Our concept is built without stock of our own: in most cases, each piece ships directly from the brand that makes it. Within each brand, we carry what fits our selection rather than the full range.

Yes. We're continually looking for brands that meet our standard for fabric quality, construction and design integrity. New brands are introduced with the same care and intention as our founding partners.

We'd love to hear from you. Email us at contact@toutdouce.com or use our contact form.

Account & Newsletter

No, you don't need an account to order. Creating one is optional, but it lets you track your orders and save your details for next time.

Subscribers get free shipping on their first order and are the first to hear about new brands and Douce Stories. We write now and then, never more than you need.

You can unsubscribe at any time using the link at the bottom of any newsletter email, or by contacting contact@toutdouce.com.

Contact

You can reach us at contact@toutdouce.com. We aim to respond within 2 business days.